Terms

Who we are

VisualFlow Front Desk is a service of VisualFlow Analytics LLC ("VisualFlow", "we"). It is offered to businesses in the United States. All prices are in US dollars.

Plans and billing

There is no setup fee. Plans are billed in advance, either monthly or yearly. Paying yearly costs 10 times the monthly price, so you get 2 months free.

Each plan includes 500 call minutes per month. Minutes over 500 are billed at $0.25 per minute. Add-ons are billed at the price shown on our pricing page.

Month to month, cancel anytime

There is no long-term contract. A monthly plan renews each month until you cancel. A yearly plan renews each year until you cancel.

You can cancel anytime by emailing william.beck@visualflowanalytics.com. There is no cancellation fee. Cancelling stops the next renewal, and your front desk keeps working until the end of the period you already paid for.

When you cancel, turn off call forwarding with your carrier so your calls ring only on your phone again. We can walk you through it.

Our guarantee

Trades: 5 booked jobs in your first 30 days, or your second month is free.

Med spas: 5 booked consultations in your first 30 days, or your second month is free.

The 30 days start on the day your front desk starts answering calls. A booked job (or consultation) is an appointment our AI booked that the customer did not cancel. Call forwarding must stay on during the 30 days.

If we fall short, we don't charge you for your second month. If you paid yearly, we add one free month to your plan instead.

Call recordings

Every call your front desk answers is recorded and transcribed so you can review it. Some states require callers to be told that a call is recorded. We can add a short notice to your greeting, and you're responsible for keeping it on where your state requires it.

Contact

Questions about these terms: william.beck@visualflowanalytics.com.